Billing
How much is a subscription?
Subscriptions are available through either a renewable monthly subscription or one (1) year terms. A monthly subscription is $4.95 and the yearly subscription is $49.95.
What are the payment terms?
At the end of your subscription period, your subscription will be renewed automatically for a term equal to the original terms of your subscription, unless you terminate the subscription via the website prior to the renewal date. For example, if you sign up for a monthly subscription, after 30 days, your subscription will be automatically renewed for another month. If you sign up for a one (1) year subscription, you will be automatically renewed for another year on your anniversary date.
(Please note, subscribers who signed up for an annual subscription between July 1, 2007 and February 29, 2008 will not be billed again until June 30, 2009.)
How do I cancel my membership?
To cancel your membership, you need to first make sure you are logged into the Spurrier HBC website. You can confirm this by looking at the top of this page. If you are logged in, you will see "Hi, username" with a [LOGOUT] button. If you see a boxes asking for your username and password, please enter the requested information and click [LOGIN]. Once you are logged in, you can click here to cancel your account.
Video Streaming
The Web Page comes up but no video is playing, why?
If you can see the Web Page but no video then you will need to make sure that you have the software to play the video. Our videos will play on both Windows and Mac platforms with the Flash player installed. You can download the flash player here.
Still no video? You may need to enable JavaScript in your browser.
In order to view Flash Videos on our website, you will need to have JavaScript enabled in your browser. To do so, please follow the instructions below:
Internet Explorer (6.0,7.0)
- Select 'Tools' from the top menu
- Choose 'Internet Options'
- Click on the 'Security' tab
- Click on 'Custom Level'
- Scroll down until you see section labled 'Scripting'
- Under 'Active Scripting', select 'Enable' and click OK
Netscape Navigator (4.8)
- Select 'Edit' from the top menu
- Choose 'Preferences'
- Choose 'Advanced'
- Choose 'Scripts & Plugins'
- Select the 'Enable JavaScript' checkbox and click OK
Mozilla Firefox (1.0)
- Select 'Tools' from the top menu
- Choose 'Options'
- Choose 'Web Features' from the left navigation
- Select the checkbox next to 'Enable JavaScript' and click OK
Mozilla Firefox (1.5,2.x)
- Select 'Tools' from the top menu
- Choose 'Options'
- Choose 'Content' from the top navigation
- Select the checkbox next to 'Enable JavaScript' and click OK
Apple Safari (1.0)
- Select 'Safari' from the top menu
- Choose 'Preferences'
- Choose 'Security'
- Select the checkbox next to 'Enable JavaScript'
Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings. It is a good idea to double-check that JavaScript is still enabled if you notice problems displaying our Flash Videos.
Still no video? You may have personal firewall software installed?
Installing personal firewall software on your computer may block the appearance of Flash Videos on your computer. In order to properly view Flash Videos, we recommend ensuring that you have disabled any video blocking or JavaScript disabling features of your internet security software. You may also need to add http://SpurrierHBC.com as a "trusted" web site. Below is a list of some of the applications that may interfere with the ability to view Flash Videos:
- Norton Internet Security
- Norton Personal Firewall
- Norton Anti-Spam
- Firefox Ad Blocker plug-in
- Kerio Firewall
- McAfee Firewall
- Proxomitron
- Windows XP Service Pack 2 with firewall enabled
- CA Security Center
For information on how to disable a feature of a particular product, we recommend that you contact the support for that product directly.
Please also try viewing our test video located here.
My video is choppy and buffers a lot, why?
The main cause for this problem is that you may not have enough available bandwidth to play the videos. We require a broadband internet connection to play the videos at best quality. If you have a broadband internet connection but have multiple computers on it then you may not have enough bandwidth available to you at that time since the other computers are using your Internet connection at the same time. If you are in a corporate setting, please keep in mind that streaming video takes a substantial amount of bandwidth. If you have more then 2 to 3 people accessing streaming video across your corporate network, this will greatly increase the amount of buffering and pausing during video playback.
I can see the video but I cannot hear the audio, why?
There are a couple of reasons for this type of problem. All of which involve settings on your computer. If you see the video then you are getting the audio as it is embedded in the video itself. Follow the steps below to check your audio.
- Check to make sure that your speakers are plugged in and turned on.
- Check to make sure that the volume on the speakers are up high enough to hear sound.
- Check to make sure that your computer volume is not muted.
What do I need on my computer in order to view the video?
Our video will play on both Windows and Mac platforms with the Flash Player installed.
Is the video Linux/Mac compatible?
Adobe produces several versions of the Flash player. To check if a player is available for your OS, please check here.
Website Features
What is RSS?
SpurrierHBC.com now offers RSS feeds. RSS, which is an acronym for Really Simple Syndication, is an easy way to get the news you want whenever it is updated, even if you are not on SpurrierHBC.com.
RSS allows users who subscribe to a feed to keep updated on frequently changing content. RSS employs an XML-based structure that includes a title, date, brief description, and a link to the full text of content. Feeds can be read through a program called a news reader or aggregator. There are many such news readers or aggregators available, and they can be found in many locations on the World Wide Web. You can find them by searching places like the DMOZ Open Directory Project , or by using search engines such as Google or Yahoo .
If your question is not answered here, please Contact Us.
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